Survey results 2013: Regulation and client servicing are driving the demand for better data management

May 23, 2013

According to the recent MoneyMate Data Management 2013 survey, regulation is the top driver of new data management projects for asset managers in 2013, with 68% of respondents flagging it as a key driver.

This was closely followed by client servicing, with 60% of respondents indicating that demand for better client service was driving demand for new data management initiatives.

Interestingly, driving efficiency was flagged by only 30% of respondents. This tallies with the view that strategic spend is outweighing tactical spend in 2013.

I was encouraged to see client service polling so high in this survey.  I believe it validates my long-held view that the reason we focus so heavily on applying good governance to client facing investment product data is because data is the oil in the distribution engine for many investment managers – feed the engine with poor quality oil (data) and within a short space of time that engine will seize up.

The indication that 68% of firms’ new initiatives are driven by regulation correlates tightly with what I hear on the ground – many firms are cognizant of the fact that transparency is something that is going to have to be embraced. Those that see this as a strategic opportunity are positioning themselves now for even greater demands for data in the to-be regulatory landscape that is developing in front of us.


Survey results 2013: firms are upping the spend on data management!

May 21, 2013

According to the recent MoneyMate Data Management 2013 survey - firms are increasing their spend in data management in 2013.

This shouldn’t be news to anyone – 85% of respondents in the survey said their firms plan to spend more on data management in 2013, with 12% indicating the budget will be on a par with 2012.  One could argue that the biggest surprise was that 3% of respondents indicated their spend in 2013 would be less than the previous year! Maybe they have it all sorted and are sitting back and taking a breather….

From what I can see on the ground, just about every firm out there has some new initiative under way at the moment – be that looking at an IBOR solution, a security master, a product master, client reporting or a broader EDM program.

I see lots of strategic projects getting budget, which is a good sign for the industry, as the previous few years saw a tactical spend far outstripping any strategic view points.  This was to be expected with the bearish sentiments on the global picture sapping many firms’ will to embrace large strategic spend when AUM and fee income was under such pressure.


Survey results 2013: Dodd-Frank impact is starting to hit home!

May 16, 2013

The recent MoneyMate Data Management 2013 survey has some interesting insights into what is happening on the ground in 2013.

First up was a question on regulation - What regulations are impacting your firm’s operations the most in 2013?

Dodd-Frank topped the poll at 51%, which is high when you consider the respondents in the survey came from both sides of the Atlantic. Heretofore, many firms had indicated that Dodd-Frank was their chief concern – this was from a future impact perspective. The 2013 survey is indicating that this is now actually hitting home when it comes to day-to-day operations in 2013. If anything, I expect the impact of Dodd-Frank to grow and would expect next years survey to reflect that.

Another interesting finding in the survey is that 41% of the survey respondents have had an operational impact in 2013 with respect to preparing for FATCA, one can imagine what the impact will be once FATCA hits home fully. RDR was another notable hot spot  with 30% of respondents highlighting it as something that was having a real impact in 2013. UCITS IV and Solvency II polled 36% and 21% respectively indicating European regulation is still a hot topic – even if EIOPA and the EU council have delayed the full deployment of the Solvency II framework. Interestingly, I have heard on the ground that RMORSA in the US is starting to surface as an issue for institutional managers with demands for more holding level transparency, including demands for look-through in multilevel portfolios e.g. fund-of-fund like structures. It will be interesting to see if RMORSA surfaces as a key trend in 2014 and it is something I will be keeping an eye on as 2013 rolls on.


Setting up a governance program for effective management of investment product master data – Part 9 – Technology Frameworks

March 12, 2013

This is the penultimate post in a series of blogs on setting up a governance program for the effective management of investment product data, in this blog I will explore the importance of technology frameworks.

Investment product data quality is determined by: Completeness, Consistency, Timeliness and Accuracy – but to solve data quality  you need to consider: People, Process and Technology!

People Process Technology

Implementing a formal program of data governance and effective stewardship requires investment in supporting frameworks that empower people to apply the process.  While technology is not the solution to data quality– it has a really important role, and that is to provide a structured framework that empowers the stewards (people!) to apply the process!

Remember technology and your IT department cannot and will not solve your data quality problems – it’s role is to support and frame the process such that the people can do their job effectively.

The aspects of data governance, and of the data quality management process, where technology plays a key role are as follows:

  • Automation of data quality checks, ideally with a business intelligent rules engine. There are many generic DQM/EDM solutions on the market – think about a best of breed for the niche you are in though – they will deliver a greater ROI. Ensure your business rules engine is capable of schedule management, workflow structures, validation, reconciliation, transformation and derivation – ideally choose one with a Domain Specific Language that allows custom rule engineering
  • Effectively measurement of the process and reporting meaningful and actionable information – be that in the form of traditional MIS, KPI’s, Balanced Scorecards or bespoke dashboards. Operational oversight, trend monitoring and feedback loops are key elements in driving  a process to maturity (see next post in the series)
  • Assignment and delegation of ownership and accountability
  • Exception management, alerting, reminding and escalating data quality problems
  • Data mining and reporting
  • Critical to all processes under the remit of the governance program is that they are repeatable, automated and systematic – with a clear audit trail that ties stewards, to data exceptions, to historical temporal views of the platform

Remember though, the key role that technology plays is in providing a framework that empowers the stewards to apply the governance strategy, while allowing the governance function to oversee the application of the strategy.

In the last post of this series I will look at how to drive your governance program from day-care to maturity….


Setting up a governance program for effective management of investment product master data – Part 8 – Data Dictionary

March 6, 2013

This is part 8 of a series of blogs on setting up a governance program for the effective management of investment product data - in this blog I will explain why building and maintaining a data dictionary is probably one of the most important factors in the success of your program.

Like many business buzzwords, data dictionary means different things to different people. The common thread is that the dictionary is an inventory of the data items being consumed or produced within a specific defined business unit or process.

Why do we create them? Again, there are many reasons – but the most prevalent one is to bring a common understanding to play within a specific environment such that everyone is speaking the same language when it comes to data. Data management projects live and die by the quality of their data dictionaries because even within small teams you can have wildly different nomenclatures in existence for what seems at face value very simple, easily understood data items.

Before I get onto what makes up a data dictionary I would like to clear up a couple of misnomers I often come across:

- A data dictionary is not a document. Documents are two-dimensional, while data dictionaries work across many planes. They are best represented in a relational database, or if needs must, a set of interrelated Excel worksheets.

- A data dictionary is not a project resource – yes, every data management project needs a dictionary, but as a resource it has a life outside of the project. You do not create a dictionary to serve the needs of a project only – the dictionary is also required within the business-as-usual activities that come into play post a project delivery i.e. it is a resource that requires and demands constant attention, updating and refinement.

So what is commonly found in a data dictionary? As I mentioned earlier it is a centralised inventory of information on data items/fields that describes in detail the data items semantics, how the data relates to other data, where the data is consumed, where it is processed and from where it is sourced. The dictionary should also describe the correct format and syntax for each field.

So for each entry in the dictionary I would expect to find the following

- A specific unique name for the item

- A clear definition of the data items meaning, including references to other common/aka names for the item

- A list of all “consumer” entities and processes that consume/use this data item

- A list of all the “suppliers” or source systems that produce this data and deliver to processes downstream

- Specific mention of any master rules for choosing correct source system for specific situations

- A list of all business rules applied to the data item as part of any data quality management process that touches the data

- Reference to stewards or stewardship teams that are responsible for the management of the data

- Reference to subject matter expert(s) who can deal with questions about the data item

- Detailed syntax specification for the data item – including type, structure, format and example values

- Good dictionaries allow users enter and update specific notes and references à la a wiki

If you have constructed your data dictionary using a database then you can easily provide very helpful alternate views of the dictionary for example:

- Show all data items consumed by process X

- Show all business rules

- Show the data items touched by Rule Y

- For data item Z show all sources

- For data item R show all consumers

- and so on…

More advanced dictionary implementation have an integrated audit trail with the live system that can instantly show as-of  transactional views i.e. the dictionary and the real-world systems it relates to are integrated.

So how does one build the dictionary? In MoneyMate we build them out using a SIPOC process in reverse [COPIS]

- So we start off identifying all of the consumers of information

- From here working out what outputs are consumed by each consumer#

- From here working out which processes deliver the outputs

- From here working out which inputs are used in each of the processes

- Before finally identifying the source/supplier systems producing the inputs

A critical element of the COPIS/SIPOC analysis is identifying where certain data items have multiple source systems – in these cases we need to carefully specify the master data rules that indicate which source is correct for the variety of situations that dictate different usage of the data.

Examples of this problem would be:

- You could have multiple back-office providers which means your daily NAV could be flowing from multiple parties/systems

- You could also have different legal structures in play that have different statements of record for different data types e.g. for holdings you maybe using the accounting book of record for your mutual funds but for managed accounts you are taking data from your investment records.

- You could have standard source of performance for all in-house funds, but for sub-advised you take data from the sub-advisor

Clearly the dictionary needs to capture all of this information in a well structured manner and allow for specific notation of the master rules for each item which has more than one source.

So hopefully you have a better understanding of what a data dictionary is, what it contains and why it is needed.  If you have anything to add yourself – send me a PM or comment below.

Next up in the series is a review of the role technology should play….


Solvency II Look-Through Reporting Event

September 14, 2012

I will be speaking at a MoneyMate event on Solvency II Look-Through requirements for Pillars I and III – to register see details here

The event is on October 18th in London @ the Andaz Hotel by Liverpool Street station.


Webcast available for on-demand playback…

August 10, 2012

For those of you who missed the recent webcast on regulation and its impact on data management strategies in the investment fund world, it is available for playback here


Data Management & Client Service

June 23, 2011

There has been a building murmur of conversation of late in the asset management community about client service, specifically with regard to the impact of data management of all things on this. It is fair to say that given the regulators’ continued defence of the investor and their insistence on the fair treatment of customers that the necessity to communicate timely, accurate, and consistent information to existing and prospective clients is growing by the day. This combined with the increasing demands of the end investor for a more up-to-date and frequently updated, broader range of data means that today’s asset managers need to sort out their information “plumbing” or face being left behind by their competitors (and their customers).

 Three years ago, buy-side firms were looking to embark on data management projects to improve efficiency and remove silos and manual processes. While these drivers are still valid, more and more data management projects today are driven by a desire to improve the quality of information delivered to the front-office. In fact, a recent asset management survey confirmed this as the number one operational focus for most buy-side firms. In addition to this, asset managers looking to achieve best in class client service or break into new customer segments and/or markets commonly recognise the value of a solid product master as the base platform that can be leveraged in order to achieve all of these strategic goals.

 A product master puts an asset manager in control of the information about their funds and accounts. Once all of the data controls are in place to centralise and clean the product information, the product master can be leveraged across the enterprise to ensure that all consumers of the information (internal and external) can have full confidence in the timeliness, accuracy, and consistency of the data they are viewing. It also provides auditors and regulators with the evidence that the asset manager has recognised the importance of this data and has put systematic controls in place to address it.

While the concept of a product master may be relatively new… it is gaining momentum and we’re hearing more and more about it in the press, at events, and directly from the industry. Watch this space!


Technology in good hands

June 14, 2011

No matter how sophisticated the plane is, we trust the pilot to bring us safely to our destination. Don’t we? The same principle should apply to the management of your Product Master. No matter how good the technology, it is the people who will make data governance a success.

When selecting a partner in data management, do not underestimate the service element of their offering. Effective data governance and stewardship requires a cultural shift in the organisation that can only be nurtured through people. Technology has a key role to play but it is human interactions that will win the hearts and minds of the stakeholders and secure their buy-in. This is particularly true when data is coming from a wide range of sources with different attitudes towards data quality.

Your data quality management service provider should be focused solely on your industry. The better your service team understands your business and the business of your data sources, the sooner they will seamlessly integrate with your data supply chain and become part of the fabric of your organisation. This will generate trust and goodwill on the part of the data suppliers as they will see the data management service team as a partner that can help them improve the quality of their reporting. Knowing that the service team has an intimate understanding of their data will also generate respect and promote accountability on the provider side therefore driving them to achieve the data quality standards required by your organisation.

 Managing processes and data provider relationships is only part of the value that you should seek from your service team. Management reporting is another area that will benefit from a strong service provider with a deep understanding of your industry. The technology will generate all kinds of statistics on the reporting cycle such as data timeliness achievement rate, number of validation rules applied to the data, number of exceptions raised by such rules, number of data points resubmitted, etc. These are of little value unless analysed by a team of experts that can deliver to you meaningful content and recommendations that will empower your business to improve data quality on an ongoing basis. Your service team should report on the performance of your data providers in all four dimensions of data quality: timeliness, completeness, consistency and accuracy. You should be provided with trends for each of these Key Performance Indicators, benchmarks that you can measure against and clear recommendations on how you can exploit further the technology to drive data quality.

Technology combined with Service Excellence that is focused on your industry is the right combination to bring your data governance programme safely to where you want it to be.


I’m going to NICSA…

February 14, 2011

Just thought I would mention that I am off to Miami this weekend for NICSA’s Annual Conference & Expo. I’m really looking forward to it… and not just because the weather forecast is good!

I haven’t actually been at the NICSA event for a couple of years but the last time I was there, I thought it was an excellent show. It’s a great opportunity to do some networking and meet industry contacts but above all, I’m really looking forward to hearing the presentations and learning about the latest industry trends. Especially with the new regulatory environment, there is lots of focus on upcoming regulation and how firm are going to have to gear up to comply.  There is a really interesting panel discussion on Monday morning (State of the Investment Industry) which is going to focus on major regulatory initiatives – both in the U.S. and abroad. Panelists  from MFS, Deloittes, ALFI and State Street will share their views on how new regulations will shape the competitive landscape and alter the future of the fund industry.

I’m also very interested in the panel discussion on how asset managers are using social media to interact with their customers – another key industry trend and I’m looking forward to hearing J.P. Morgan Asset Management CEO, George Gatch deliver a keynote on Innovation in the Fund Industry.

Apart from all that, I’m looking forward to the networking events and receptions and the chance to catch up with some familiar faces.  Unfortunately, I don’t play golf so I won’t be participating on the golf course. If you’re going to NICSA, I’d love to catch up – MoneyMate is exhibting by the way (booth #10) or you can always catch me on email ronan.brennan@moneymate.com


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